Last Published February 4, 2019

Client Access

Records365 is designed to work with the following software:

  • The current version of Internet Explorer, the current or immediately previous version of Firefox, Chrome or Safari desktop browsers.
  • The current or immediately previous version of Chrome for Android and IOS and Apple Safari on IOS.

To enhance security, all communication with the Service is conducted over a TLS connection.

Although RecordPoint does not recommend that you connect to Records365 by using older browsers and clients, we provide limited support so long as that software is supported by its manufacturer.

Specifically, if you continue to use older browsers and clients:

  • Records365 won’t deliberately prevent you from connecting to the service.
  • Records365 won’t provide code fixes to resolve problems related to those clients, but it will offer security fixes as needed.
  • The quality of the user experience will diminish over time.

For the best experience using Records365, we recommend that you always use the latest browsers, Office clients, and apps. We also recommend that you install software updates when they become available.

Azure Active Directory (Azure AD)

Records365 leverages Azure AD to authenticate and authorize end-users as well as connecting to remote content sources via the connector framework. Azure AD is a pre-requisite for usage of the service. Azure AD is used to manage role assignments that provide end-users access to the Records365 portal through Azure AD.

Network Connection

The Records365 Service is hosted entirely within Microsoft Azure and is available on the public Internet. One or more network connections to the public Internet will be required in order to connect a customer’s network to the Service. All communication with the service is conducted over a TLS secured connection.

Azure ExpressRoute lets you create private connections between Azure data centres and infrastructure that is on your premises or in a colocation environment.

ExpressRoute connections don’t go over the public Internet and offer more reliability, faster speeds, lower latencies, and higher security than typical Internet connections. In some cases, using ExpressRoute connections to transfer data between on-premises systems and Azure can also yield significant cost benefits.

The utilisation of ExpressRoute is a good option for customers who wish to have a high performance, reliable connection to Records365, Azure and the other Microsoft Cloud Services such as Office 365.

ExpressRoute supports both private and public peering. Using public peering customers can privately connect to services hosted on public IP addresses, such as Records365 and the VIPs of your cloud services, through the public peering routing domain.